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Return Policy

At ONLINE LIGHT TRADING SRL, customer satisfaction is one of our highest priorities. We are committed to ensuring that every customer has a positive and reliable shopping experience. If for any reason you are not fully satisfied with your purchase, you have the right to request a return in accordance with the conditions outlined below.

1. Return Period

You have the right to request a return within 14 calendar days from the date of delivery, in accordance with applicable European distance selling regulations. The return request must be initiated within this period by contacting our support team.

To initiate a return, please contact us at:
incidents@onlinelightsrl.com

Our team will provide you with detailed return instructions and assist you throughout the process.

2. Return Eligibility Conditions

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be returned in its original packaging, including all accessories, inserts, manuals, and protective materials
  • The product must not show any signs of use, damage, or alteration caused after delivery
  • The return must be requested within the 14-day return period

We reserve the right to refuse returns that do not meet these conditions.

3. Return Process

Once your return request is submitted and reviewed, you will receive instructions on how and where to send the product. Customers are responsible for following the provided instructions carefully to ensure proper processing.

Returned items will be inspected upon arrival at our designated warehouse. This inspection ensures that the product meets the return eligibility requirements.

4. Refund Processing

If the return is approved after inspection, a refund will be issued to the original payment method used for the purchase. Refund processing times may vary depending on the payment provider, but typically refunds are completed within a reasonable timeframe after approval.

Please note that financial institutions or payment providers may require additional time to reflect the refund in your account.

5. Shipping Costs

Original shipping costs are generally non-refundable, except in cases where:

  • The item received is defective
  • The item received is incorrect
  • The item was damaged during transport
  • The return is caused by an error on our part

In such cases, ONLINE LIGHT TRADING SRL will assume responsibility for the return and ensure an appropriate resolution.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
incidents@onlinelightsrl.com

Please include your order number and, if possible, photos of the issue to help us resolve the matter quickly and efficiently. Our team will review the case and provide a suitable solution, which may include replacement, return, or refund.

7. Non-Returnable Situations

Returns may not be accepted in the following cases:

  • Products that have been used, damaged, or altered by the customer
  • Products returned without original packaging or essential components
  • Return requests made after the 14-day return period has expired

8. Our Commitment

We are committed to handling all return requests fairly, transparently, and efficiently. Our goal is to provide a professional and reliable experience while ensuring compliance with applicable consumer protection regulations.

If you have any questions regarding returns, refunds, or eligibility, please contact our support team at:
incidents@onlinelightsrl.com